We contacted Nintendo to address the recurring problem with defective Switch controllers and they agreed to offer all consumers the right to repair, free of charge, even beyond the legal guarantee!
This will prevent the disposal of unrepaired controllers and unnecessary waste.
Now imagine, that company will fix your stuff after warranty period even without EU's intervence. Well, one of them is #Netatmo
Netatmo napsal/a:
Hello Roman,
Thank you for your feedback.
Based on your description, I can confirm that your Thermostat is defective and, according to our Admin tool, as your thermostat was installed in 2018, it is no longer covered by the warranty.
Joycons are already some of the easiest to repair consumer electronics. The problem is the thumb sticks themselves don't last and need to keep being replaced.
But how about a link with some details of what is being done?
this is actually super cool. I know it's not like this in the US, but even on the newer switch the issues still come up! It's awesome to see that the EU is taking steps like this, both for waste, and the consumer!
Great! To be fair to Nintendo, they are great about repairing controllers for you. Got a few replaced for free. Nearly ashamed to return them at this point though with the beatings the kids give them!
Kalin
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in reply to European Commission • • •Nintendo Will Repair Joy-Cons Free In The European Region Indefinitely
Ryan Parreno (Gameranx)FediThing has moved!
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in reply to European Commission • • •die machen doch nix für 'umme' !
Schmaker
in reply to European Commission • •Netatmo napsal/a:
This is how good customer service looks like
mattlqx
in reply to European Commission • • •But how about a link with some details of what is being done?
AlienKnight
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in reply to European Commission • • •Don't believe me? Ask @fuchsiii or amyone who ever opened them.
They are purposefully designed to be unrepairable!!!
Gordio
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in reply to European Commission • • •You might want to start with Sony already - two out of four PS5 controllers also suffer from joystick drift 😀
Dolfu
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